Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped directly from our warehouse in Luboń, Poland. Our standard delivery times are:
Poland: 2–5 business days
Once your order has been dispatched, you’ll receive an email with your tracking number so you can monitor your package every step of the way.

🌍 Do you ship internationally?
At the moment, we ship exclusively within Poland to ensure quick, reliable, and cost-effective delivery. Please enter your shipping address at checkout to confirm availability.

🔍 How can I track my order?
As soon as your order leaves our warehouse, we’ll send a shipping confirmation email containing your tracking number and a direct tracking link. You can follow your parcel’s journey in real time.

💳 What payment methods do you accept?
We accept several secure and convenient payment methods commonly used in Poland, including:

  • BLIK

  • Visa

  • Mastercard
    All transactions are encrypted and processed securely to protect your personal data.

⏳ What if my order is delayed?
Delivery delays can occasionally happen due to weather conditions, holidays, or courier issues. If your package doesn’t arrive within the expected timeframe, please contact us at info@ibarthis.com with your order number, and we’ll look into it immediately.

🔁 Can I return my purchase?
Yes! We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. To begin a return, please email info@ibarthis.com with your order number and details, and we’ll send you return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@ibarthis.com. Include your order number and clear photos of the issue, and we’ll quickly arrange a replacement or refund.

💬 Need more help?
Our team is always ready to assist you with questions, orders, or product information.

📧 Email: info@ibarthis.com
📞 Phone: +48 734 915 206
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)

Thank you for shopping at ibarthis.com – where playtime and imagination come together!